Last updated: 31 July 2026
At Brandadox, every sneaker order is packed with care. This Return & Refund Policy applies to orders placed on Brandadox.in and is designed to keep the process clear, fair, and safe for both customers and the store.
Return eligibility
Returns are accepted only after a return request is approved by our support team. To qualify, the product must be in fresh, resalable condition.
- The item must be unused and not worn outdoors.
- Original tags, accessories, extra laces, inserts, stickers, dust bags, and other included items must be returned.
- The original shoe box must be included and kept clean, undamaged, and unmarked.
- The product must be free from stains, odors, scratches, pet hair, dirt, sole marks, and signs of regular wear.
- Used, cleaned-after-use, altered, or damaged-by-customer products will be rejected.
Return window
Return or exchange requests must be submitted within 7 days of delivery. Once approved, the return must be shipped or handed over for pickup within 3 days. Late requests or delayed return shipments may be refused.
Exchanges
We may offer a one-time size, color, or model exchange, subject to stock availability. If the requested replacement is unavailable, we may offer store credit, another available option, or a refund where applicable. If the replacement value is higher, the difference must be paid before dispatch.
Non-returnable items
- Clearance, final-sale, mystery box, and limited edition releases, unless defective or incorrectly supplied.
- Customized or special-order sneakers.
- Gift cards.
- Opened shoe care products, socks, hygiene-sensitive accessories, or used accessories.
- Items returned without prior approval.
Packaging rules
The shoe box is part of the product. Please do not tape, write, stick labels, or paste courier slips directly on the shoe box. Pack the shoe box inside a separate shipping carton or protective outer cover. Damaged or missing packaging may lead to a partial refund, exchange refusal, or return rejection.
Inspection and approval
After we receive the returned item, our team will inspect it within 2–5 business days. Refunds, exchanges, replacements, or store credit are processed only after the product passes inspection.
Return shipping
Customers are responsible for return shipping unless Brandadox sent the wrong item or the item is confirmed defective/damaged on arrival. Please use a trackable shipping service and keep the tracking receipt. Brandadox is not responsible for lost or damaged return parcels sent by the customer.
Refunds
Approved refunds are issued to the original payment method where possible. Refund processing usually takes 5–10 business days after approval, and bank/payment-provider timing may vary. Original shipping charges, COD handling fees, express shipping charges, customs duties, and other non-product charges are non-refundable unless required by law or caused by a Brandadox error.
Wrong, missing, or damaged item
If you receive a wrong, missing, or damaged item, contact us within 24–48 hours of delivery with your order number, clear photos, and an unboxing video. If Brandadox is at fault, we will arrange a free replacement, return pickup where available, or a refund if replacement stock is unavailable.
Manufacturing defects
Genuine manufacturing defects are eligible for support after review. Normal wear and tear, creasing from use, color differences caused by screen settings, minor manufacturing variations that do not affect use, misuse, outdoor wear, cleaning damage, or accidental damage are not treated as defects.
Wrong size ordered
Customers are responsible for selecting the correct size before ordering. Please check the size guide on the product page before purchase. Size exchanges may be offered once, subject to stock and approval.
Refused and undeliverable orders
If an order is refused, returned because of an incorrect address, unreachable phone number, failed delivery attempts, or customer unavailability, shipping and return charges may be deducted before refund. Re-shipping may require additional shipping payment.
Cancellations
Orders can be cancelled only before shipment. Once an order is packed, dispatched, or handed to the courier, cancellation is not guaranteed and the normal return process may apply.
Promotions, gifts, and store credit
For bundle offers, coupon orders, free gifts, or promotional orders, all included items may need to be returned together. If any free gift or accessory is missing, its value may be deducted. Refunds for gift purchases are issued only to the original purchaser. Store credit, when issued, is non-transferable and may be subject to validity or usage conditions shared at the time of issue.
Fraud and abuse prevention
We reserve the right to limit or refuse returns, exchanges, or claims if we detect excessive return history, fake claims, altered products, missing original products, suspected fraud, or misuse of the policy.
How to request a return
Contact Brandadox support with your order number, product name, issue details, and photos/video where relevant. Our team will share the next steps and return address after approval.
Return address:
Brandadox, Puthanathani - Thirunavaya Rd, above Topaz Textiles, Pattarnadakkavu, Patternadakavu, Ananthavoor, Kerala 676301, India
Support: brandadox1@gmail.com or WhatsApp +91 96332 60700. We usually respond within 24 business hours.
Legal rights and updates
This policy is in addition to any rights available under applicable consumer protection laws. Nothing in this policy limits statutory rights that cannot be excluded. We may update this policy at any time; the latest version on the website applies to orders placed after the update is published.