Last updated: 31 July 2026
This Privacy Policy explains how Brandadox collects, uses, shares, and protects customer information when you visit Brandadox.in, place an order, contact support, or interact with our store.
Information we collect
- Contact details such as name, phone number, email, billing address, and shipping address.
- Order details such as products purchased, size, quantity, price, payment status, delivery status, returns, and support requests.
- Technical information such as device, browser, IP address, cookies, analytics data, and website activity.
- Messages, photos, videos, or documents you send us for support, damaged-item claims, return requests, or order verification.
How we use information
We use customer information to process orders, arrange shipping, provide customer support, verify claims, prevent fraud, improve the website, send order updates, handle returns/refunds, and send marketing only where permitted or consented to.
Payments
Payments are handled by secure payment providers and Shopify-supported services. Brandadox does not store complete card numbers, CVV, UPI PINs, or full payment credentials.
Sharing information
We may share necessary information with Shopify, payment providers, courier partners, fraud-prevention tools, analytics providers, marketing tools, accountants, legal advisers, or authorities where required by law. We do not sell customer personal information as a standalone business.
Cookies and analytics
Our website may use cookies and similar technologies to keep the store working, remember preferences, measure performance, improve ads, and understand customer behavior. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.
Marketing communication
If you opt in to marketing, we may contact you about offers, launches, products, and store updates by email, SMS, WhatsApp, or similar channels. You can opt out using the unsubscribe option or by contacting support.
Data retention and security
We keep information for as long as needed for orders, legal compliance, fraud prevention, accounting, dispute handling, and customer support. We use reasonable safeguards, but no online system can be guaranteed 100% secure.
Your choices
You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, tax, fraud-prevention, and operational requirements.
Children
Brandadox is not intended for children to purchase without parent or guardian involvement. If you believe a child has provided personal information without appropriate consent, please contact us.
Updates and contact
We may update this policy from time to time. For privacy questions, contact brandadox1@gmail.com or WhatsApp +91 96332 60700.